Terms-of-service | EQ4ALL

EQ4ALL Terms of service

Chapter 1: General Provisions

Article 1 (Purpose) These terms and conditions relate to the rights, obligations and responsibilities of Company and service users regarding the services provided by EQ4ALL (hereinafter referred to as the “Company”) through mobile devices and the use of networks and websites accompanying them, It is intended to stipulate other necessary matters.

Article 2 (Definition of Terms) ① The definitions of terms used in these Terms and Conditions are as follows.

“Company” means an operator that provides services through mobile devices.
“Member” means a person who enters into a service contract in accordance with these Terms and Conditions and uses the services provided by Company.
“Temporary member” means a person who provides only some information and uses only a part of the services provided by Company.
“Mobile device” refers to a device that can be used by downloading or installing content, such as mobile phones, smartphones, personal digital assistants (PDAs), and tablets.
“Account information” refers to the information provided by the member to Company, such as the member’s membership number, external account information, device information, nickname, profile picture, friend list, service use information (nickname, etc.), and payment information for usage fees. do.
“Contents” means all paid or free contents digitally created by Company in connection with the provision of services so that they can be used on mobile devices.
“Application” refers to all programs that are downloaded or installed through mobile devices to use the services provided by Company.
“Open market” means an e-commerce environment built to install applications and pay for content on mobile devices.

② The definitions of the terms used in these Terms and Conditions, except for those set forth in Paragraph 1 of this Article, shall be governed by related laws and service-specific policies.

Article 3 (Provision of company information, etc.) Company displays the following items within the service so that members can easily recognize them. However, the privacy policy and terms and conditions can be viewed by members through the connection screen.

1. Trade name and name of representative

2. Business address (including the address where complaints of members can be handled)

3. Phone number, e-mail address

4. Business registration number

5. Mail-order business report number

6. Privacy Policy

7. Terms of Service

Article 4 (Effect and change of terms and conditions) ① Company posts the contents of these terms and conditions within the service or on its connection screen so that members can know about them. In this case, among the contents of these terms and conditions, important contents such as service interruption, subscription withdrawal, refund, contract cancellation/termination, and Company's disclaimer are clearly indicated in bold letters, colors, codes, etc. It is handled in an easy-to-understand manner.

② When Company revises the terms and conditions, it specifies the date of application, the content of the amendment, and the reason for the amendment, and notifies the members by posting it in the service or on the connection screen at least 7 days before the effective date. However, if the changed content is unfavorable to the member or is a significant change, it will be notified in the same way as in the text and notified to the member by the method of Article 27, Paragraph 1, up to 30 days prior to the effective date. In this case, the contents before and after the revision are clearly compared and displayed so that members can easily understand them.

③ When Company revises the terms and conditions, after notifying the revised terms and conditions, the member's consent to the application of the revised terms and conditions is checked. In the case of notice or notice under Paragraph 2, Company will also notify or notify that if the member does not express his or her intention to agree or reject the revised terms and conditions, it can be regarded as having agreed, and the member will not refuse until the effective date of these terms and conditions. If you do not mark, you can be regarded as agreeing to the revised terms and conditions. If the member does not agree to the revised terms and conditions, Company or member may terminate the service use contract.

④ Company takes measures so that members can ask and answer questions about Company and the contents of these terms and conditions.

⑤ Company is subject to 「Act on Consumer Protection in Electronic Commerce」, 「Regulation of Terms and Conditions Act」, 「Game Industry Promotion Act」, 「Act on Promotion of Information and Communications Network Utilization and Information Protection」, 「Contents Industry Promotion Act 」 These terms and conditions may be amended to the extent that they do not violate related laws.

Article 5 (Execution and application of contract of use) ① A person who wishes to become a member (hereinafter referred to as “applicant”) agrees to the terms and conditions and then applies for service use, and Company agrees to the terms and conditions. It is concluded by accepting the application.

② In principle, Company accepts the application of the applicant for membership. However, Company may refuse to accept applications for use that fall under any of the following subparagraphs.

If the contents of the application for use are falsely written or the requirements for application for use are not met
In the case of using the service through an abnormal or indirect method in a country where Company does not provide the service
When applying for the purpose of hindering social well-being and order or morals
If you want to use the service for fraudulent purposes
If you want to use the service for the purpose of pursuing profit
In case the acceptance is judged to be inappropriate due to other reasons corresponding to each subparagraph.

③ In the case of any of the following subparagraphs, Company may withhold approval until the cause is resolved.

If there is no room in Company's facilities, it is difficult to support a specific mobile device, or there is a technical obstacle
In case of service failure or service fee or payment method failure
If it is judged that it is difficult to accept the application for use due to reasons corresponding to other subparagraphs

Article 6 (Rules outside of the Terms and Conditions) Matters not stipulated in these Terms and Conditions and the interpretation of these Terms and Conditions include the 「Act on Consumer Protection in Electronic Commerce, Etc.」, 「Regulation of Terms and Conditions Act」, 「Game Industry Promotion Act 」, 「Act on Promotion of Information and Communication Network Utilization and Information Protection」, 「Contents Industry Promotion Act」, etc., or commercial customs.

Article 7 (Operational Policy) ① The service operation policy (hereinafter referred to as “Operational Policy”) may be used to determine the matters necessary for the application of the terms and conditions and the matters entrusted by setting the specific scope in the terms and conditions.

② Company posts the contents of the operating policy within the service or on its connection screen so that members can know about it.

③ When revising the operating policy, follow the procedure in Article 4, Paragraph 2. However, if the contents of the revision of the operating policy fall under any of the following subparagraphs, it will be notified in advance by the method of paragraph 2.

In the case of amending the matters delegated by specifying the scope specifically in the terms and conditions
In case of revising matters not related to the rights and obligations of members
If the content of the operating policy is not fundamentally different from the contents set forth in the terms and conditions and the operating policy is amended within the predictable range of the member

Chapter 2 Personal Information Management

Article 8 (Protection and Use of Personal Information) ① Company strives to protect the personal information of members as stipulated by the relevant laws and regulations, and the protection and use of personal information is subject to the relevant laws and Company's personal information management policy. However, Company's privacy policy does not apply to linked services other than those provided by Company.

② Depending on the nature of the service, information that introduces oneself, such as nicknames, character photos, and status information, that is not related to the member's personal information may be disclosed.

③ Company does not provide the member's personal information to others without the consent of the member, except when there is a request from the relevant government agency in accordance with the relevant laws and regulations.

④ Company is not responsible for any damage caused by leakage of personal information due to reasons attributable to the member.

Chapter 3 Obligations of the parties to the contract of use

Article 9 (Obligations of Company) ① Company sincerely observes the exercise of rights and fulfillment of obligations stipulated in the relevant laws and these terms and conditions in good faith.

② Company must have a security system to protect personal information (including credit information) so that members can use the service safely, and disclose and comply with the personal information management policy. Company does not disclose or provide the member's personal information to a third party, except as stipulated in these terms and conditions and the personal information management policy.

③ In order to provide continuous and stable service, Company is in the process of improving the service. We will do our best to repair or restore it without delay.

Article 10 (Obligations of Members) ① Members shall not engage in any of the following acts in relation to the use of the services provided by Company.

The act of writing false facts when applying for use or changing member information
Impersonating an employee or operator of Company or stealing someone else's name to post or send e-mails, pretending to be someone else or falsely specifying a relationship with another person
Purchasing paid content by stealing another person's credit card, wired/wireless phone, bank account, etc., or fraudulently using another member's ID and password
Unauthorized collection, storage, posting or dissemination of personal information of other members
Conducting or inducing speculative acts such as gambling, exchanging or posting obscene or vulgar information, or linking (linking) obscene sites, or using words, sounds, texts, pictures, pictures or videos that cause shame, disgust or fear Inappropriate use of the service, such as transmitting or distributing to others
Unauthorized use of the service for purposes other than its original purpose, such as for-profit, sales, advertising, public relations, political activities, and election campaigns
Unauthorized copying, distribution, promotion or commercial use of information obtained by using Company's service, or exploiting known or unknown bugs to use the service
Acts of deceiving others to gain advantage, acts of causing harm to others in connection with the use of Company's services
Acts that infringe on the intellectual property rights or portrait rights of Company or others, or acts that damage or damage the reputation of others
Intentionally transmitting, posting, or distributing information (computer programs) whose transmission or posting is prohibited by law, or viruses, computer code, files, programs, etc. designed for the purpose of interfering with or destroying the normal operation of computer software, hardware, or telecommunications equipment or act of using
Change the application, add or insert other programs into the application, hack or reverse engineer the server, leak or change the source code or application data, build a separate server, or , An act of impersonating Company by arbitrarily changing or stealing a part of the website
Other acts that violate related laws or against good customs and other social norms

② Members are responsible for managing their accounts and mobile devices, and should not allow others to use them. Company is not responsible for damages caused by poor management of mobile devices or consent to use by others.

③ Members must set and manage the payment password function to prevent fraudulent payments in each open market. Company is not responsible for damages caused by the member's carelessness.

④ Company may set the specific details of the following acts, and members must follow them.

1. Member's account name, nickname, and other names used within the service

2. Content and method of chatting

3. How to use bulletin board and service

4. External mobile platform affiliate service policies such as Kakao, Facebook, and Google Plus

Chapter 4 Use of Services and Restrictions on Use

Article 11 (Provision of Service) ① Company makes the service immediately available to members who have completed the use contract in accordance with the provisions of Article 5. However, in the case of some services, the service can be started from the designated date according to the needs of Company.

② When providing services to members, Company may provide other additional services, including the services stipulated in these terms and conditions.

③ Company can differentiate the use by classifying the member's level and subdividing the usage time, frequency of use, and scope of services provided.

Article 12 (Use of Service) ① The service is provided for a set time according to Company's business policy. Company informs the service provision time in an appropriate way on the application initial screen or service notice.

② Notwithstanding paragraph 1, Company may temporarily suspend all or part of the service in the following cases. In this case, Company will notify the reason and period of suspension in advance on the initial screen of the application or service notice. However, if there are unavoidable circumstances that cannot be notified in advance, it may be notified later.

When it is necessary for system operation such as regular system inspection, server expansion and replacement, network instability, etc.
In case normal service cannot be provided due to power outage, failure of service facilities, congestion of service use, facility maintenance or inspection of telecommunications service providers, etc.
In the event of circumstances beyond the control of Company, such as exhibitions, incidents, natural disasters, or equivalent national emergencies

③ Company provides services using dedicated applications for mobile devices or networks. Members can download and install the application or use the service for free or for a fee by using the network.

④ In the case of paid content, you must pay the fee specified for the service to use it. When downloading an application or using a service through a network, a separate fee set by the subscribed mobile carrier may be incurred.

⑤ In the case of downloaded and installed applications or services used through networks, they are provided according to the characteristics of mobile devices or carriers. In the case of mobile device change, number change or overseas roaming, all or part of the content may not be available, in which case Company is not responsible.

⑥ In the case of downloaded and installed applications or services used through the network, background tasks may be in progress. In this case, additional charges may be incurred to suit the characteristics of the mobile device or carrier, and Company is not responsible for this.

Article 13 (Change and suspension of service) ① Company may change the service according to operational or technical needs to provide smooth service, and prior to the change, Company will notify the service within the service. However, if there is an unavoidable need to make changes, such as fixing bugs/errors, emergency updates, etc.

② Company may suspend all services if it is difficult to continue the service due to business reasons such as business transfer, division, merger, etc., expiration of the contract for service provision, and significant deterioration in revenue of the service. In this case, the date of suspension, reason for suspension, compensation conditions, etc. will be notified on the initial screen of the application or its connection screen up to 30 days before the date of suspension, and the member will be notified by the method of Article 27, Paragraph 1.

③ In the case of Paragraph 2, Company refunds paid services that have not been used or have expired in accordance with Paragraph 3 of Article 24.

Article 14 (Collection of Information, etc.) ① Company can store and keep chatting contents between members, and only Company has this information. Company can view this information only for the purpose of resolving disputes between members, handling civil complaints, or maintaining order, and only when authorized by law.

② If Company or a third party accesses chatting information pursuant to Paragraph 1, Company notifies the member of the reason and scope of access in advance. However, if it is necessary to view this information in relation to the investigation, processing, confirmation of prohibited acts pursuant to Article 10, Paragraph 1, or damage relief caused by such acts, it may be notified afterwards.

③ Company may collect and utilize members' mobile device information (settings, specifications, operating system, version, etc.), excluding members' personal information, for smooth and stable operation of services and improvement of service quality.

④ Company may request additional information from members for the purpose of improving services and introducing services to members. The member may accept or reject this request, and if Company makes this request, the member is notified that the member may reject this request.

⑤ Company can store the member's application and service usage data anonymously, process it, and use it to improve the quality of services such as artificial intelligence learning. Since this data is anonymous and unidentifiable, it is not affected by membership withdrawal.

Article 15 (Provision of advertisements) ① Company may place advertisements within the service in relation to the operation of the service. In addition, advertising information can be transmitted by e-mail, text service (LMS/SMS), push notification, etc. only to members who have agreed to receive it. In this case, the member can reject the reception at any time, and Company does not send advertising information when the member rejects the reception.

② You may be connected to advertisements or services provided by others through banners or links among services provided by Company.

③ In case of being linked to advertisements or services provided by others in accordance with Paragraph 2, the service provided in that area is not Company's service area, so Company does not guarantee reliability, stability, etc. is not responsible. However, this is not the case if Company has not taken measures to facilitate the occurrence of damage or to prevent damage intentionally or by gross negligence.

Article 16 (Attribution of copyrights, etc.) ① Copyrights and other intellectual property rights for the contents within applications, services, and contents created by Company belong to Company.

② Members may use methods (editing, publishing, performing, distributing, broadcasting, etc., including the creation of secondary works, etc. (the same shall apply below) should not be used for commercial purposes or allowed to be used by others.

③ Members show communication within the application or in relation to the service, images, sounds, and all materials and information including conversational text uploaded or transmitted by members or other users through the application or service (hereinafter referred to as “user content”). Regarding, Company permits the use in the following ways and conditions.

Using the user content, changing the editing format, and other transformations (publication, reproduction, performance, transmission, distribution, broadcasting, creation of secondary works, etc. can be used in any form, and there are no restrictions on the period and region of use. )
Do not sell, rent, or transfer user content for the purpose of trading without the prior consent of the user who created the user content.

④ Company does not use the member's user content that is not shown within the application and is not integrated with the service (eg, postings on general bulletin boards, etc.) without the member's explicit consent, and the member can delete such user content at any time.

⑤ Company may delete, move, or refuse registration without prior notice if it is judged that the postings in the service posted or registered by the member fall under the prohibited act pursuant to Article 10, Paragraph 1.

⑥ Members whose legal interests are violated due to information posted on the bulletin board operated by Company may request Company to delete the information or post refutation. In this case, Company will promptly take necessary measures and notify the applicant.

⑦ This article is valid while Company operates the service, and continues to apply even after membership withdrawal.

Article 17 (Purchase, usage period and use of paid content) ① Paid content purchased by members within the service can be used only on mobile devices that have downloaded or installed the application.

② The period of use of the paid content purchased by the member follows the period specified at the time of purchase. However, in the case of service interruption in accordance with Article 13, Paragraph 2, the period of use of paid content without a fixed period shall be until the date of suspension of service notified at the time-of-service suspension notice.

Article 18 (Restrictions on Service Use by Members) ① Members must not engage in any act that violates the member's obligations under Article 10. You can take restrictions on use, including deletion of related information (texts, photos, videos, etc.) and other measures. The specific reasons and procedures for restricting use are determined in the operation policy of individual services in accordance with Article 19, Paragraph 1.

Restriction of certain rights: Restrict certain rights such as chatting for a certain period of time
Restrictions on account use: Restricting the use of member accounts for a certain period or permanently
Restrictions on member use: Restrict members' use of services for a certain period of time or permanently

② In the case where the use restriction in Paragraph 1 is justified, Company does not compensate the member for damages caused by the use restriction.

③ Company may suspend the use of the service of the account until the investigation of the reasons for each of the following subparagraphs is completed.

When a legitimate report is received that the account has been hacked or stolen
If you are suspected of being an illegal program user or an illegal actor such as a workplace
In case provisional measures for service use are necessary for other reasons corresponding to each subparagraph

④ After the investigation in Paragraph 3 is completed, in the case of paid services, the member's usage time is extended by the amount of time suspended or compensated with paid services or cash equivalent thereto. However, this is not the case if the member falls under the reasons in each subparagraph of Paragraph 3.

Article 19 (Reasons and Procedures for Use Restriction Measures) ① Company provides specific reasons and procedures for use restriction measures pursuant to Article 18 (1) on the content, extent, frequency, and result of prohibited acts under Article 10 (1). It is set as an operating policy in consideration of the following.

② If Company takes measures to restrict use as set forth in Article 18, Paragraph 1, it will notify the member in advance of the following items. However, if there is an urgent need to take action, it may be notified afterwards.

1. Reasons for use restriction measures

2. Type and period of use restriction measures

3. How to file an objection against the use restriction measures

Article 20 (Procedure for Objection against Use Restriction Measures) ① If a member wishes to object to Company's use restriction measures, he/she must submit an objection stating the reason for objection in writing, e-mail, or It must be submitted to Company in a similar way.

② Company responds to the reason for dissatisfaction within 15 days from the date of receipt of the objection under paragraph 1 in writing, e-mail, or a method similar thereto. However, if it is difficult to respond within this period, Company will notify you of the reason and processing schedule.

③ If the reason for dissatisfaction is valid, Company will take action accordingly.

Chapter 5 Withdrawal of Subscription, Refund of Overpayment and Termination of Use Contract

Article 21 (Payment) ① In principle, the imposition and payment of the purchase price for the content follows the policy or method set by the mobile communication company or open market operator. In addition, the limit for each payment method may be granted or adjusted according to the policy set by Company or open market operator or government policy.

② In the case of paying for the content purchase in a foreign currency, the actual billed amount may differ from the price displayed in the service store, etc. due to exchange rates and fees.

Article 22 (Withdrawal of subscription, etc.) ① A member who has signed a contract with Company for the purchase of paid content may withdraw the subscription without burden of a separate fee or penalty within 7 days from the later of the purchase contract date or the content available date. there is.

② Members cannot withdraw their subscriptions in accordance with Paragraph 1 against the will of Company in the following cases. However, in the case of a purchase contract consisting of divisible contents, this does not apply to the remaining parts of divisible contents that do not fall under each of the following subparagraphs.

Paid content that is used or applied immediately after purchase
Contents in which additional benefits are used, if additional benefits are provided
If there is an act of opening content that can be viewed as use or whose effectiveness is determined upon opening

③ In the case of content that cannot be withdrawn in accordance with the provisions of each subparagraph of Paragraph 2, Company clearly displays the fact in a place where members can easily find out, and provides trial use products for the content (temporary use permitted, experience only). provision, etc.) or if it is difficult to provide it, we provide information about the content so that the exercise of the member's right to withdraw the subscription is not hindered. If Company does not take these measures, the member may withdraw the subscription despite the reasons for the restriction on subscription withdrawal in each subparagraph of Paragraph 2.

④ Notwithstanding Paragraphs 1 and 2, if the content of the purchased paid content is different from the content of the display or advertisement or the content of the purchase contract is fulfilled, within 3 months from the date the content becomes available. , You can withdraw your subscription within 30 days from the date you knew or could have known the fact.

⑤ If the member withdraws the subscription, Company checks the purchase details through the platform operator or open market operator. In addition, Company may contact the member through the information provided by the member to confirm the member's legitimate reason for withdrawal, and may request additional evidence.

⑥ If the subscription is withdrawn in accordance with the provisions of paragraphs 1 to 4, Company will immediately retrieve the member's paid content and refund the payment within 3 business days. In this case, when Company delays the refund, the delayed interest calculated by multiplying the delay period by the interest rate set forth in the 「Act on Consumer Protection in Electronic Commerce, Etc.」 and Article 21-3 of the Enforcement Decree of the same Act is paid.

⑦ If a minor enters into a content purchase contract on a mobile device, Company notifies that the minor or his or her legal representative can cancel the contract without the consent of the legal representative, and the minor cannot sign the purchase contract without the consent of the legal representative. When concluded, the minor himself or his legal representative may cancel the contract with Company. However, it cannot be canceled if a minor purchases content with the property that the legal representative has set the scope and allowed to dispose of, or if the minor has tricked them into believing that they are an adult or that they have the consent of their legal representative.

⑧ Whether the party to the content purchase contract is a minor is determined based on the mobile device on which the payment was made, information on the person executing the payment, and the name of the payment method. In addition, Company may request the submission of documents proving that you are a minor and legal representative to confirm that the cancellation is legitimate.

Article 23 (Refund of overpayment) ① In case of overpayment, Company refunds the overpayment to the member. However, if overpayment is caused by the member's negligence without intention or negligence on the part of Company, the actual cost of the refund shall be borne by the member within a reasonable range.

② Payment through the application follows the payment method provided by the open market operator, and if an overpayment occurs during the payment process, a refund must be requested from Company or the open market operator.

③ Telecommunication fees (call charges, data communication charges, etc.) incurred by downloading applications or using network services may be excluded from refund.

④ Refunds are carried out according to the refund policy of each open market operator or company according to the type of operating system of the mobile device using the service.

⑤ Company may contact the member through the information provided by the member in order to process the refund of overpayment, and may request the provision of necessary information. Company refunds within 3 business days from the date of receiving the information necessary for refund from the member.

Article 24 (Cancellation of contract, etc.) ① If a member does not want to use the service at any time, he or she may terminate the use contract by withdrawing from membership. Due to membership withdrawal, all usage information held by the member within the service will be deleted and recovery will be impossible.

② If there is a serious reason why the member cannot maintain this contract, such as an act prohibited by these Terms and Conditions and the operation policy and service policy, Company gives the maximum notice and sets a period to suspend the use of the service or terminate the use contract. may cancel.

③ Refunds and damages pursuant to Paragraphs 1 and 2 will be handled in accordance with the 「Content User Protection Guidelines」.

④ In order to protect the personal information of members who have not used Company's services for one year consecutively from the latest service use date (hereinafter referred to as "dormant account"), Company terminates the use contract and takes measures such as destroying the member's personal information can take In this case, the member is notified of the fact that measures such as termination of the contract and destruction of personal information will be taken and the personal information to be destroyed 30 days prior to the date of action.

Chapter 6 Compensation for damages and disclaimer, etc.

Article 25 (Compensation for Damages) ① Company or member is responsible for compensating for damages to the other party in violation of these terms and conditions. However, this is not the case if there is no intention or negligence.

② If Company enters into an alliance agreement with an individual service provider and provides individual services to members, and the member agrees to these individual service terms and conditions, and damages are caused to the member due to intention or negligence of the individual service provider, that Individual service providers are responsible for damages.

Article 26 (Company's Immunity) ① Company is not responsible for the provision of the service if it is unable to provide the service due to natural disasters or equivalent force majeure.

② Company is not responsible for damages caused by repair, replacement, regular inspection, construction, etc. of service facilities. However, this is not the case if Company intentionally or negligently.

③ Company is not responsible for any obstacles in the use of the service caused by the member's intention or negligence. However, this is not the case when the member has unavoidable or legitimate reasons.

④ Company is not responsible for the reliability and accuracy of information or data posted by members in relation to the service unless there is intentional or gross negligence.

⑤ Company has no obligation to intervene in transactions or disputes between members and others through the service, and is not responsible for any damages resulting from this.

⑥ Company is not responsible for any damages incurred to members in connection with the use of free services. However, this is not the case in case of intentional or gross negligence of Company.

⑦ Company is not responsible for the member's failure to obtain or lose the expected benefits by using the service.

⑧ Company is not responsible for third-party payments that occur when the member does not manage the password of the mobile device or the password provided by the open market operator. However, this is not the case if Company intentionally or negligently.

⑨ If a member cannot use all or part of the contents due to a change of mobile device, change of mobile device number, change of operating system (OS) version, overseas roaming, change of carrier, etc., Company is not responsible for this. However, this is not the case if Company intentionally or negligently.

⑩ If a member deletes the content or account information provided by Company, Company is not responsible for it. However, this is not the case if Company intentionally or negligently.

⑪ Company is not responsible for damages caused by temporary members using the service. However, this is not the case if Company intentionally or negligently.

Article 27 (Notification to Members) ① When Company notifies members, it can be done through the member's e-mail address, e-memo, in-service note, text message (LMS/SMS), etc.

② When Company notifies all members, it can be substituted for the notice in paragraph 1 by posting within the service for more than 7 days or presenting a pop-up screen.

Article 28 (Jurisdiction and Governing Law) These terms and conditions shall be governed by and interpreted in accordance with the laws of the Republic of Korea. If a lawsuit is filed due to a dispute between Company and the member, the court in accordance with the procedure prescribed by law shall be the competent court.

Article 29 (Member's Grievance Handling and Dispute Resolution) ① Considering the member's convenience, Company guides members on how to present their opinions or complaints within the service or on the connection screen. Company operates dedicated personnel to handle the opinions or complaints of these members.

② If the opinion or complaint raised by the member is objectively recognized as legitimate, Company will promptly process it within a reasonable period of time. However, if the processing takes a long time, the member is notified of the reason for the long-term processing and the processing schedule in the service or in accordance with Article 27, Paragraph 1.

③ If a dispute arises between Company and a member and a third party mediation agency mediates, Company can faithfully prove the measures taken to the member, such as restrictions on use, and follow the mediation of the mediation agency.